Industrial Panel PC FAQ

Send us the existing model number, panel cutout dimensions, or installation drawing. We can compare the overall dimensions, recommended cutout, mounting method, and VESA hole pattern. We will also check enclosure depth and cable clearance to see whether you can reuse the existing opening and mounting hardware.

We can provide the resolution, brightness, and touch options for your preferred screen size. Resistive touch is available on selected sizes. Tell us what gloves your operators wear, how often the screen gets wet, and whether it is exposed to direct light. We can recommend a configuration and arrange a sample evaluation if needed.

We offer x86 and ARM platforms. Check the model datasheet for supported operating system versions and memory and storage options. Send us your application, operating system, and driver versions so we can review compatibility, preinstallation options, and any licensing costs.

We can check the serial, Ethernet, USB, and display ports for each model. Send us your device list and interface requirements, including how many RS-232 and RS-485 connections you need. We will check which ports are dedicated, which can switch modes, and whether all devices can be connected at the same time.

Our datasheets specify IP65 front-panel protection and list operating temperature, humidity, and vibration conditions. Tell us how the unit will be installed and cleaned, especially if the rear will be exposed to moisture or the site involves washdown, condensation, or large temperature changes. We can then check enclosure protection and extended-temperature options for your installation.

Share your supply voltage and wiring method. We will check the input voltage for the proposed model, then confirm maximum power draw and the headroom needed for your final configuration. We can also confirm whether a power adapter or direct-wiring cable is included.

Standard shipments typically include a power adapter or a direct-wiring cable, mounting hooks, and a grounding wire. Configurations ordered with Wi-Fi include a suitable antenna. Tell us your memory, storage, touch, and wireless requirements. We will itemize the included accessories, standard configuration, and any option charges in your quote.

Send us the configuration you want to evaluate, your shipping destination, and your target arrival date. We will check stock and confirm the single-unit sample price, earliest dispatch date, and estimated transit time. If you prefer a loan unit, we can check the evaluation terms available for your configuration and destination.

Send us your drawing or requirements for review. We can assess front-panel changes, built-in scanners or card readers, connector changes, branding, and startup screens. Include your expected order quantity so we can confirm feasibility, the minimum order quantity, sample lead time, and any one-time engineering fees.

Share the target configuration, estimated quantity, destination, and required delivery date. We will confirm pricing, production lead time, freight, and quote validity for your order. If you need staggered delivery, tell us how many units you need in the first shipment and when they are needed.

We can share the available datasheets and installation drawings. If your project requires CE, FCC, CCC, or RoHS documentation, send us the specific requirements. We will check which documents cover the final model and configuration, including any custom changes.

After sample approval, we can record the key configuration and acceptance requirements in the order confirmation. If you plan to reorder, share your estimated volumes and purchasing schedule. We will confirm supply arrangements, rules for component substitutions, and how you will be notified of changes.

Custom samples are tested at the factory against the agreed requirements before you evaluate them on your equipment. If you need interface checks, run tests, or incoming inspection, send us those requirements before ordering. We can agree on the checks, acceptance criteria, and test records available for your order.

If a fault occurs, we start by helping you troubleshoot remotely. If the unit needs to be returned for inspection or repair, our support team will provide return instructions. Before ordering, we can confirm the warranty period and start date, return address, and responsibility for shipping costs.